WaveTravel

FAQ

How do I find the Wave Travel representative when I arrive at the airport?
After you’ve collected your baggage and have left the customs area of the airport you’ll walk through glass doors. Once past the doors, you’ll see a Wave Travel representative on the left, near Segafredo Cafe, holding a sign titled Wave Travel.

If I can’t find the Wave Travel representative at the airport what do I do?
If you leave the baggage area and cannot find the representative, it’s more than likely that they are helping other clients. In this instance, we’d advise you to stay in front of Segafredo Cafe until the representative returns or to contact our offices on +40 733 887 799. The airport also operates free wifi if whats app is more convenient.

What if my flight is delayed?
If your flight is delayed or you miss your slot time for the transfer please contact our office immediately on +40 733 887 799.

How long is the transfer time?
It takes about 3.5 hours to get from Bucharest Otopeni Airport to the Mamaia/Constanta. 

What kind of vehicle will I be riding in?
Your shuttle will either be a mini bus or a tour bus.

What time do I need to be ready for my return transfer to the airport?
Once you’ve provided us with your flight details we will send you an email confirming the date, time and locations of each transfer.

What’s the check in and checkout times?
You can check in at any hour. Check out is at 12:00.

If I have a problem with my hotel/apartment who do I contact?
Contact Robert: 24/7, +40 733 887 799.

Can I change my return transfer?
Yes, you can change your transfer free of charge. Please let us know within 48 hours before if you think you’ll need to change your plans. 

What does Party Leader mean?
Party Leader is the person who purchases the package for your group. They can purchase a package for friends without needing to insert their personal data. This helps us simplify the process. Partygoers must be at least 18 years of age.

Can I add an extra person to my package?
You will need to email us at contact@wave-travel.com.

What will happen if my friends are on different flights?
We tailor each package to accommodate the needs of each individual member. If members of your team have different flight times we will inform each individual of their transfer time and location.

Some of my friends will be leaving from Romania on different days. Do you have separate transfers back to the airport?
Yes, you and your friends can have separate transfers. All transfers are pre-programmed according to the flight times of our clients. Please send us separately your friends flight details so we can arrange them.